⚡️Factory Direct Sales⚡️Barista Touch Espresso Machine

Thank you for shopping at dankoom.com. We take pride in providing you with the highest quality products and excellent customer service. However, we understand that there may be instances where you need to return or exchange a product. This Refund Policy outlines the terms and conditions under which you may do so. Please read this policy carefully before making a purchase.

1. Applicability of the Return Policy:
   
   This return policy is applicable to all customers purchasing products from dankoom.com.
   
   Customers can return products within 30 days of receipt. Returns beyond this period may not be accepted.
   
   Products must be returned in their original condition, unused, and in their original packaging. Items that are damaged, altered, or not in a resellable condition may not be eligible for a return. You will also need the receipt or proof of purchase.
   
   To initiate a return for an exchange or refund, please email us at  support@keamal.com, stating your reason for return and attaching images or a video of the product. Please provide your order number.
   If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
   
   If the return is caused by the customer, the customer will be responsible for the shipping fee. The specific fee should be based on the express company you choose.
   
   If the return is due to our error, such as the goods received being damaged or incorrect, the customer is not required to bear the shipping fee.
   
   

2. Damages:
   
   Please inspect the packaging of your item(s) upon arrival. If you notice any damage or issues, please contact us. If your item(s) arrive damaged or with any issues, send photos of the damage and a brief description to  support@keamal.com. Photos and videos must be sent for freight damage within 24 hours of arrival, or the freight damage claim will not be valid.
   
   

3. Exchange Products:
   
   If you prefer to exchange an item, please indicate this when initiating the return. Exchanges are subject to item availability.
   
   

4. Order Cancellations:
   
   Please note that we are unable to cancel orders once they have been placed. Our system begins processing orders immediately to ensure fast dispatch, which means cancellations are not possible. If you have any concerns, feel free to contact us at  support@keamal.com with your order details.

5. Received the Wrong Product:
   
   We follow careful order-picking procedures to ensure every product in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. After receiving your returned item, please send us an email at  support@keamal.com with your order details. We will, upon request, send you the correct item or issue a full refund.
   
   

6. Refunds:
   
   We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 5 to 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
   
   

7. If more than 7 business days have passed since we’ve approved your return, please contact us at support@keamal.com

At dankoom.com, your satisfaction is our top priority. We are committed to a transparent and fair return and refund process. If you have any further questions or concerns regarding our policy, please do not hesitate to contact us.